BORNBOUND WARRANTY, RETURNS, EXCHANGES AND REFUNDS

BornBound LLC - Lifetime Warranty for Triathlon Products

At BornBound LLC, we are committed to providing high-quality products and exceptional customer service. Our triathlon products come with a comprehensive warranty to ensure your satisfaction and confidence in our brand.

Lifetime Warranty BornBound products are warranted against defects in materials or workmanship for the lifetime of the product during normal use. This warranty covers any issues that arise due to manufacturing defects, ensuring that your product will perform as expected throughout its lifespan.

One-Year Damage Protection In addition to our lifetime warranty, we also offer a one-year warranty from the original date of purchase that covers any form of damage or deterioration, provided it is not intentionally inflicted. This added protection gives you peace of mind, knowing that your investment is safeguarded against unforeseen circumstances.

Warranty Claims and Product Exchange If you encounter a defect or damage covered by our warranties, you are entitled to exchange the product for an identical item or a comparable model at our discretion. To make a warranty claim, please provide proof of purchase. The exchange will be processed at no cost to you, except for postage and handling fees. To return your product(s) please continue to read this document.

We appreciate your trust in BornBound LLC and are dedicated to ensuring your satisfaction with our triathlon products. For any warranty inquiries or assistance, please contact our customer support team.

RETURNS

As above, we are committed to selling high-quality products and hope you will get hours of enjoyment training and racing in them. However, we also realise that for one reason or another, you may need to exchange or return something you’ve bought. We don’t however send out returns forms with your order, so please download and complete the relevant download, depending upon the country you are returning the item to. BORNBOUND won’t accept any items back without a returns form.

BORNBOUND will also only accept returned items (for exchange, ill-fitting or change of mind) that are returned in new, fully resale-able condition (undamaged, complete with original tags attached and original packing) within 30 days for an exchange or a refund (excluding postage). Returned garments must not have been used or worn, apart for when trying on.  If you wish to exchange your item for a different size simply complete the returns form as instructed on the download, indicating which size you require. If we do not have your size in stock, we will contact our supplier and have one sent to us within days. If the item is no longer available from our suppliers, we can either offer another item or issue a refund.

USA RETURNS: For returns to the USA, we recommend shipping by a trackable and insured service as we cannot accept liability for items that are damaged or lost in transit. Please keep proof of postage including the cost of shipping. USA RETURNS FORM DOWNLOAD HERE.

Also please ensure you have paid the correct postage for the returned item. If insufficient postage is paid, we will have to refuse the return and ask the chosen shipping service to return it to the sender's address.

UK RETURNS: If you purchased BornBound products from our UK distributor, OCCHIO CC, then please either download the USA returns form and send your products to the UK distributor address below, or go to www.occhio.cc

REFUNDS

If you’re not totally satisfied with your purchase, you may return the item(s) in fully resaleable condition (undamaged, complete with original tags attached and original packing) along with your receipt within 30 days for a refund. Please complete the returns form as instructed on the download. However, for refunds, only the cost of the goods will be refunded. You will need to pay the return carriage costs to us.

Card, PayPal and other payment method refunds will be made on the first working day after we have received the item(s) back and pending the condition of the goods returned. If the returned item(s) are not in a resalable condition, then we will have to return to the sender's address.

EXCHANGES

We will ship your replacement item(s) to you for free, once we have received the returned goods in new and resalable condition.

RETURNS ADDRESSES

USA: Born Bound, LLC, 1550 Nooseneck Hill Rd, PO BOX 1318, Coventry, RI 02816

UK DISTRIBUTOR: OCCHIO CC LTD, Unit 4 Buzzard Court, Mullacott Cross Business Park, Ilfracombe, Devon, EX34 8PX United Kingdom